Do you have any questions? Contact the team!
Let us know your needs or questions. Each request is handled with the utmost care to ensure a prompt and appropriate response.
Average response time: 4 hours
Before submitting any request, please consult our FAQ to help lighten the load on our team.
Delivery & Order
When will I receive my order?
Once your order has been validated, it is generally processed and shipped within 7 to 14 business days. We strive to provide you with fast delivery without compromising the quality of our products.
How can I track my order?
You can easily track the status of your order by visiting our order tracking page here: https://aventurecanine.com/apps/parcelpanel. Simply enter your order number and email address to get updated tracking information.
My order is incomplete!
Don't worry! If your order contains several items, they may be shipped separately depending on our stock. The rest of your order will reach you very soon.
Delivery issue
If you encounter a delivery issue, we are here to help. For more information on our delivery procedures, shipping costs, timelines, and handling of issues, please consult our shipping policy at https://aventurecanine.com/policies/shipping-policy. For any specific questions or concerns, contact our customer service team at contact@aventurecanine.com
Cancellations & Returns
I would like to return an item.
If you wish to return an item purchased on aventurecanine.com, you have 14 days after receipt to make the request. Ensure that the item is returned in its original condition with the tags and in the original packaging. Contact us athttps://aventurecanine.com/pages/contact to start the return process and obtain the necessary instructions. Return shipping costs are at your expense. For more details, visit our return and refund policy page:https://aventurecanine.com/policies/refund-policy
Is it possible to modify my order?
Yes, provided that it is not already being processed.
Can I cancel my order?
Yes, you may cancel your order under certain conditions. For details and cancellation procedures, please visit our cancellation policy page:https://aventurecanine.com/pages/politique-dannulation.
My item doesn't fit my dog!
We provide a size guide for each product to avoid this type of inconvenience. If, however, you encounter a sizing issue, please contact our customer service team to explore possible solutions.
Can't find the answer to your question?
If you cannot find the answer to your question, do not hesitate to contact us directly. Our team is at your disposal to assist you.